Quality characteristics

When your residential HVAC isn't working properly, you might feel tempted to choose the first company you find in the phone book. This technique, however, can end up costing you time, money and the health of your HVAC unit. Interview your top service tech candidates and look for characteristics that make them worthy of caring for your home.

Characteristics to Look for in an HVAC Service Tech

• NATE certification: Offered by the North American Technician Excellence (NATE), the NATE certification program is the only one of its kind that’s operated, owned, developed and governed by the HVACR industry. When a residential HVAC tech holds a NATE certification, you can have confidence that this individual is highly experience, well trained and knowledgeable in his or her field.
   
• Appearance: When it comes to establishing trust and making a good first impression, looks matter. A quality HVAC service tech should have a clean uniform or work clothes that are appropriate for the job.
   
• Grooming: Good grooming can be a reflection of an individual’s attention to detail. If a service tech doesn't care enough about his or her own personal grooming, there may be a chance that this individual will not care about the minor yet important details related to your residential HVAC unit.
   
• Boot covers: When a quality residential HVAC service tech is customer-focused, this individual treats a customer’s home as if it were his or her own. This means that a quality service pro takes the necessary steps to help minimize the work you need to do, like clean your home. Boot covers are a sign that an HVAC tech respects you and your home.
   
• Timeliness: A quality service tech arrives to an initial consultation on time and has a reputation for his or her timeliness. When shopping around for an HVAC service provider, learn about each company’s history of showing up to a job on time, time management skills and completing a project within the estimated amount of time originally quoted.
   
• Prepared: Forgetting tools or equipment is a bad sign in a residential HVAC service tech. A quality contractor evaluates your needs so he or she can fully prepare to focus on your home because this individual doesn't like to waste time.
   
• Cleanup: Quality service techs know that homeowners hate picking up after contractors. A good contractor leaves the area he or she worked on in the same, if not better, condition than how it was found. Thorough cleanup after completing a day of work is a sign of professional integrity and respect for the customer.
   
• Eye contact: Communication skills are essential for any individual that you invite into your home. Eye contact and other good communication skills are signs that a service tech is confident in his or her skills, wants to understand your needs, wants you to understand the solution and values your business.
   
• Longevity: Consider the length of time a residential HVAC service tech has been in the business. A tech who has been in business for several years with the same company should be able to provide you with solid references and trusted, experienced workers help you address your home’s needs. Longevity is also an indication of the company and how it treats its people. Longevity provides confidence in a company’s fairness to its people and community, which means you can trust them.
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• Vehicle cleanliness: A vehicle’s appearance is just as important as a service tech’s personal appearance. A clean vehicle is a sign of company pride, organizational skills and commitment to continually impressing customers.

Looking for the best residential HVAC service tech isn't just about finding a company that will simply give you a good deal. It's worth your while to find an individual who will give you the quality, professional work that you deserve without taking advantage of your trust. Anything else could result in you not receiving the quality work that is needed or that your hard earned money is paying for.  Give us a call if you want a technician as described above.